• Can I import my leads from another autoresponder?

    Yes, BUT… You will have to log a support ticket to have our staff do the import for you. The reason we do it this way, is because we HAVE to make sure you have all the required fields for each import. Don’t worry, won’t cost you anything, and we will let you know everything we need to get this done when you log the ticket.

  • Must my lists I want to import be double opt-in?

    No. As long as you have subscription date, as well as subscription IP address, then they can be imported.

  • Will my leads have to confirm their subscription again when they are imported?

    NO! This is another reason why we import the leads ourselves into your account. We ensure quality.

  • Can I import purchased lists?

    Sorry, but, no. We have to ensure the highest quality of service for ALL our users, as well as the highest possible deliverability rates. For this reason we can only allow lists from reputable sources. Purchased lists are usually of very low quality.

  • Can I import co-registration lists?

    Sorry, but, no. Co-registration is a great source of leads, BUT, only when it is done correctly. There are MANY co-registration companies out there. MANY of them are far less than reputable.

    We are working with a hand picked SMALL list of these companies to see how, if at all, we can offer their services to our customers, and have the leads directly imported.

    For now though, co-registration leads are not accepted.

  • How is your deliverability rate compared to service x?

    Let first start by saying it is NOT 100%, nor will it EVER be 100%! If any service has told you their delivery rate is 100%, then run, don’t walk, but RUN away!

    Many AutoResponder services report the deliverability rate based on the amount of bounced messages they receive. So, if they send 100 messages, and 2 bounce back, they report their deliverability rate to be 98%
    What they DON’T tell you, is that just because a message did not bounce, does NOT mean it has been delivered! Many ISP’s use all kinds of criteria to drop messages without it ever even getting to the user’s Inbox or Spam box. They just drop the message!

    We have employed a company specializing in reporting delivery rates. They setup hundreds of mailboxes at all the major ISP’s around the world. Those email address get’s added to a special list on our side. Whenever we send a message to that list, then the company goes and checks every Inbox, and every Spam box on all those ISP’s and gives us a REAL deliverability rate report.

    We have also setup ALL the requirements set forth by the major ISP’s. (This gets a bit technical) We are fully compliant with SPF, DomainKeys and DKIM. We have a fully functional FBL (Feed Back Loop) setup which is running automatically in the background, and this FBL has been registered with all the major ISP’s which use a FBL service.