As you may have noticed, our Help Desk now looks very different from how it used to look.
We’re still using the same software from Kayako, but, now we’re using their latest version.
This means that even if our whole system, with all our servers goes down, you will STILL be able to get to our Help Desk! 😉 NOT that we want it to go down, nor that we are planning for it! 😉
Right now, we’re busy ploughing through all the open tickets, and slowly beginning to make a dent!
With this new Help Desk, we’ve also moved a step closer to live, online support!Share