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Ask your reader to whitelist you | part II whitelisting instructions

Posted by: Donna Fox

Our last article discussed why it was important to get your reader to whitelist you, and how to ask them.  Following is an example of what you should write on your whitelisting instructions.  Feel free to copy and use these directly.  I’ve italicized every place where you need to change the words to your specific information.

Email Whitelist Instructions

We want to make sure technology doesn’t get in the way of you receiving the information you requested.  Your internet provider probably uses some type of spam filter that automatically sends emails from unfamiliar companies to a bulk, junk or spam folder.  We do everything we can on our end to prevent this from happening, but a little help from you goes a long way.  All you have to do to ensure that you receive communications from us in your inbox is to “whitelist” us by adding us to your list of contacts in your address book.

If you do not see an email from [ From: Your Name] in your inbox right now, overzealous filtering by your internet provider may have mistakenly sent it to your spam folder. Please open your spam folder look for it there, open it and mark it as “not spam”…

If you use Spam Arrest or another spam filter that requires me to respond that I’m a live person, please whitelist [ From: Your Name] .

Even if you have the email in your inbox this first time, we want to make sure you get the next one too!  So scroll down and find your email provider on this list for instructions on how to whitelist us.

 

AOL

To make sure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

  1. Click the “Spam Controls” link on the lower right side of your inbox screen.
  2. When the “Mail & Spam Controls” box appears, click the “Custom sender list” link.
  3. Choose the “allow email from you@yourname.com” option.
  4. Add the domain or email address you would like to receive mail from, then click “Add”
  5. Click “Save”

 

AOL Web Mail

If using AOL web mail replying to an email from From: Your Name will also work.

Email from that domain will now be delivered straight to your Inbox.

 

Yahoo! Mail

If you’re not receiving email you are expecting, there are two things you can do:

  1. Use the “Not Spam” button in your Bulk folder.
  2. Create a filter to automatically send email from certain domains to your Inbox. This is the only way to really ensure delivery.

Report as “Not Spam”

  1. - Check your Yahoo! Bulk folder
  2. - If you see the email from [ From: Your Name] , highlight it and click “Not Spam”
  3. - This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter

  1. Click “Options” in the top right navigation bar
  2. Select “Mail Options” from the list that drops down
  3. Choose “Filters” located on the left side of the page
  4. Click the “Add” button on the Filters page
  5. Choose the field you want to match in the incoming message. For example, “header” or “to”.
  6. Choose the criterion by which you want a match to be made, such as “contains”
  7. Enter the text string to compare. For example: Read This Email from From: Your Name
  8. Choose the destination folder to which you would like the message delivered. For example: Inbox

Hotmail Live, Windows Live and MSN

In the new Hotmail you must “Mark sender as safe” to enable hyperlinks even in text emails and images in HTML emails.

Entering the email contact in the address book or contacts no longer whitelists the sender

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  1. Check the “Junk” folder if you do not see the Your Newsletter in your inbox
  2. Click the “Mark as safe” link
  3. Add you@yourname.com to your Safe List

Mark Sender as Safe

Attachments, pictures, and links in this message have been blocked for your safety. Show content

From: Your Name you@yourname.com – Your Newsletter

From: you@yourname.com You may not know this sender. Mark as safe | Mark as unsafe
Sent: Thu 6/14/07 12:00 AM
Reply-to: you@yourname.com

 

  1. Click “Show content” to view the body of the email if it contains images and HTML
  2. Click “Mark as safe”
  3. From: Your Name will now be added to your list of “Safe senders”

Manually Add to Safe List

  1. Click “Options” in the upper right corner of your Hotmail screen
  2. In the Body of the page under “Junk e-mail” click the link “Safe and blocked senders”
  3. Click the link “Safe senders”
  4. Enter the email address “you@yourname.com”
  5. Click “Add to list”

Gmail

To make sure email gets delivered to your inbox, you must add the email address you@yourname.com to your contacts list.

  1. Click the drop down arrow next to “Reply” in the upper right side of your inbox screen.
  2. Click the “Add From: Your Name to Contacts List” from the list that appears.
  3. You will now see From: Your Name appear under the link “Contacts” on the left side of the page.
  4. Click the link “Contacts” and the in the “Search Contacts” form field.
  5. Now you can select to move From: Your Name to a contact list of choice and edit any details.

Outlook 2003 (or higher)

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to recieve all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen – with images. If a company is not in your address book or “Safe Sender” list, your HTML images will not display.

To have HTML display correctly, users can:

  • Change their automatic download settings
  • Add sender to your address book
  • Add your email or domain to their approved sender list

To change settings:

  1. Right click on a non-displaying image in an HTML email
  2. Choose “Change automatic download settings” option
  3. When the popup comes up, uncheck the first box in the list that says “don’t download pictures or other HTML content automatically
  4. Click “OK”

To add sender to address book:

  1. Open the email
  2. Right click on the from address
  3. Choose “Add to contacts” option

To add domain to safe sender list:

  1. Right click on a non-displaying image in an HTML email
  2. Choose “Add the domain to the safe sender list” option

AT&T

  1. Open the email message from the sender you want to add to your address book.
  2. Click on the “Save Address” link (below) next to the “From Address.
  3. Check the “Add to Contacts” box (below) and click “Save.

Comcast

  1. Click on the [Save Address]   link at the top of this message (it’s next to From Address).
  2. For the field titled First Name, please enter From: Your Name
  3. Then click Save Entry and you’re all done.

BlackBerrys

  1. Scroll up to the message header
  2. Get to the field where you@yourname.com is listed, click the Berry button and then click Show Address
  3. Click the Berry button and then click Add to contacts

Norton AntiSpam

  1. Start up Norton AntiSpam
  2. Click the Status & Settings tab
  3. Click AntiSpam
  4. Click Configure
  5. Click Allowed List tab
  6. Click Add button
  7. In the ‘Email Address’ box, enter you@yourname.com
  8. Click OK
  9. Click OK

SpamAssassin

  1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
  2. whitelist_from you@yourname.com
  3. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

SPAMfighter

Highlight the email from From: Your Name with the email address you@yourname.com to Whitelist.

Click “More” in the SPAMfighter Toolbar and select “Whitelist”.

Here you can choose if you want to Whitelist the email address you@yourname.com or the whole domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

  1. Click “More” in the SPAMfighter toolbar.
  2. Then “Options”
  3. Then “Filter settings”
  4. Then “Blacklists & Whitelists”
  5. Then “Whitelist email address”
  6. Then “Import”.
  7. Select your ‘Address Book’ and click on “Check all”
  8. Click “Add”
  9. Click “Apply”

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to:

  1. Click More” in the SPAMfighter toolbar.
  2. Then “Options”
  3. Then “Filter settings”
  4. Then “Blacklists & Whitelists”

Other Spam Filters Not List Above….

If your email is being filtered, try adding you@yourname.com to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist you@yourname.com.

 

 

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About the Author

Donna Fox is an internationally recognized speaker, author and blogger in entrepreneurship and online marketing. She's thrilled to be a contributing author on the ImnicaMail team.

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